Bought a digital scale from OXO and fell in love with it. I had never used a scale to measure ingredients in the kitchen, but once I started I was hooked. The scale was also helpful for shipping (for small boxes–the scale has an eleven pound limit). I probably used it every day. Until June 8, 2012. I turned it on and the screen was blank. New batteries didn’t solve it. I called OXO. They asked about batteries and when I bought it. I said I tried minty batteries and that I had bought it sometime since 2005 but couldn’t find the receipt. No matter, they said. Ship the scale to them and they’d ship me a new one. It just showed up.
How much does that make me love OXO? Lots! I forgive them for the time I was without the scale. They get a bum scale to look at and see if it can make it better next time.
Bought a soap dispenser from Houzer on August 25, 2010. The soap started coming out brown and now when I went to refill the soap the feeder tube wasn’t attached. It had rusted through and remained in the bottle.
I called Houzer. They said they have a one year warranty and that they couldn’t help me. How much does that make me hate Houzer? Not a bit (but I will never buy anything from them again). I ordered a dispenser from Delta. I installed one downstairs and it is doing just fine. Looking at the picture above I see I could have zip tied a length of plastic hose to the base of the pump to take the place of the rusted off feeder pipe. Next time.
I wonder how long a company survives making bum products and then not standing behind them? In this economy? I feel bad for the Houzer phone rep. She probably goes home at night and dreams of trains rushing towards her and wakes up wondering how long she’ll get paychecks. I would wonder that, anyway.
That’s all I have to say about that. Be well.